1. How can I make a deposit into my Credit Account?

2. How can I withdraw the money i've gained?

3. How much can I deposit into my Casino Riva account?

4. How much can I bet on Casino Riva games?

5. Is the online credit card deposit secure?

6. How can I do a wire transfer?

7. What should I do if I don't see my deposit on Casino Riva or my transfer is rejected?

1. How can I make a deposit into my Credit Account?

To make a deposit into your Casino Riva account, you must first log into your account and be "playing for real". Once you have done this you will be able to make your first deposit into your Casino Riva account:

Once you can see the play area you will be to see the "Cashier" button located in the bottom right hand corner. Press this and the screen will change, displaying the "deposit" button. Once you have 'clicked' deposit you will then be able to select your payment method.

We recommend that you use your credit card to make direct transfers onto your Casino Riva account.
We use the best encryption and security technologies to ensure that our system is totally secure. There's nothing to worry about with our systems, they are tested every day by our security technicians and are updated regularly. Our secure server is hosted by Safecharge, they are a transfer and bank transfer security expert group.

Top of page

2. How can I withdraw the money i've gained?

To withdraw money from your Casino Riva account, you have to be connected to the Internet and logged on to Casino Riva. Enter the "Play for Real" mode by logging in with your username and password. Once in the casino, press the "Cashier" button located at the bottom right corner and click on "withdraw". You are entitled to withdraw all the money you want from your account, whenever you want.
All you have to do is note down the amount you wish to withdraw, and select the withdrawal method (Wire transfer, cheque etc.).

Please note, when you withdraw you should not experience any credit card problems because the money is directly credited to your credit card account. This eliminates the danger of credit fraud or the unauthorized use of credit cards. It is the easiest and least expensive way of reimbursing our clients. Also, when using this method there are no fees, thus the entire amount of your withdrawal will be credited directly to you.

Also bear in mind that you can withdraw no more cash than you initially deposited via your credit card on your Casino Riva account. Therefore, if you wish to withdraw winnings higher than the amount you initially deposited, you will need to do this withdrawal by wire transfer. This restriction is established by credit card companies and not by our Casino. For instance, if you deposited £700 into your account and you got your game balance to £1100 and decided to withdraw it you will only be able to withdraw £700 to your credit card and the remaining £400 will need to be transferred via wire transfer to your bank account.

Wire transfers are sent directly to your bank account. If you select this method of reimbursement, you will need to provide us with your bank account information.

In order to complete your transfer you MUST provide the following information:
1) Name of your bank.
2) Address, city, county, post code of your bank.
3) Your bank account number.
4) The account holder's full name.
3) The sort code, routing number, Swift code and ABA# (If you are in doubt, please ask your bank for this information).

Keep in mind that there are no fees for wire transfers.

If you have chosen to convert your bonus points into cash, you will only be able to withdraw that money after you have placed a bet with it!

Withdrawal limits:

The minimum withdrawal amount for a wire transfer is £30. If the amount you request to withdraw is less than £30, the money will be left in your Casino Riva account and the withdrawal request will be ignored. You cannot withdraw the sign up bonus you received during the registration process, without having first placed a bet with it. If you attempt to do so, again, your withdrawal request will be denied.

Top of page

3. How much can I deposit into my Casino Riva account?

Deposit limitations are different depending of the deposit method used:

Deposit via credit card:
Minimum deposit: $50
Maximum deposit: $1000

Deposit via wire transfer:
Minimum deposit: £50
Initial credit on your account for deposit: £1000
Maximum deposit: £3000
Maximum total deposit per month: £10000

Casino Riva and Websecurity Transactions (our online Transfer agent) are allowed to change these limits if a request by you has been submitted. This will depend on your gaming history.

Top of page

4. How much can I bet on Casino Riva games?

Different bet levels on our games are as follows:

Roulette:
The maximum bet on the table depends on the table you choose. When you start a game you have the option to select the maximum and minimum bets. The overall maximum is £300.

Black Jack:
The maximum and minimum bets can be set by you.

The minimum bet levels on the blackjack are: £1, £5, £10, £25.
The maximum bet levels are: £5, £25, £50 and £500.
You can increase this bet during your game by doubling your bet by clicking "DOUBLE", or, by splitting your cards by clicking on "SPLIT" when you have a pair

Slots:
The minimum bet available when playing slots is 2p. The maximum is £2.

Video Poker:
The minimum bet for video poker is 2p and the maximum bet is £2.

Top of page

5. Is the online credit card deposit secure?

Using our online credit card transaction system is fast, easy and, of course a totally secure way of depositing money into your account. It is more secure to use your credit card in our casino than anywhere in real life. SafeCharge and WebSecurity Transactions, our electronic secure credit card transfer agent, has already successfully completed millions of online transactions without any problems. We value your custom and security so we only use the best company for our secure electronic payments.

To make a deposit on your Casino Riva account, you must be connected to the Internet and logged on to Casino Riva. You must also be registered for the "play for real" mode.

Top of page

6. How can I do a wire transfer?

For more information on the wire transfer process, please contact us at: deposits@casinoriva.com

Top of page

7. What should I do if I don't see my deposit on Casino Riva or my transfer is rejected?

When you make a deposit via your credit card to your Riva account you should see the deposit in your account after a maximum of 2 or 3 minutes. If the deposit has been rejected, you will immediately receive an email explaining why. If the deposit has been successful but it is still not showing in your Casino Riva account, please check your E-mail. If you receive no messages from Casino Riva after 10 minutes, please contact us at deposits@casinoriva.com and tell us exactly when you attempted to make your deposit, please include your full name and username.

We strongly recommend you print out all transaction data, the rules of the game and the Terms and Conditions. It is also advisable to keep them safe and in a location that is easily accessible.

Top of page