Riva Casino

Foreword & Definitions

This site is owned and operated by Mandaplay Limited and Cosmo Gaming Company Limited.

These Terms and Conditions (T&Cs) constitute and govern the contractual relationship between Mandaplay Limited, a company licensed in Malta under Licence No. LGA/CL1/608/2009 issued 16th march 2011 by the Lotteries & Gaming Authority, and Cosmo Gaming Company Limited, together referred to as "Mandaplay Limited", and "the Player" or "the Subscriber".

These T&Cs are composed of the following main sections:

• GENERAL T&CS

• USE OF SOFTWARE

• GAME RULES

• PRIVACY POLICY

• ANTI-MONEY LAUNDERING POLICY

• RESPONSIBLE GAMING

• SECURITY RULES

• DISCLAIMER & LIMITATION OF LIABILITY

• MISCELLANEOUS PROVISIONS

General

1. Use of the Mandaplay Limited site, www.RivaCasino .com ("the Site") and the information, materials and links in it, is solely upon the terms and conditions set out below (Version no. 3), hereinafter referred to as the "Terms and Conditions" or "T&Cs" which constitute the entire agreement between the User and Mandaplay Ltd (operating as "Mandaplay Limited") for the use of the Site.

2. These Terms & Conditions shall immediately become effective as from the date when the Player registers his account with Mandaplay Limited. These Terms & Conditions shall be the official source of reference for any complication or dispute related to the use of our Internet site, service or software.

3. Mandaplay Limited hereby reserves the right to suspend, add, end, amend and/or supplement these T&Cs from time to time as it may deem appropriate. Any such changes shall be deemed effective as soon as they are accepted by the Governing Authorities and posted on the site and Player/Account Holder shall be deemed to have consented to them by continuing to use the services on the site after such effective date. Mandaplay Limited is under no obligation to verify if all the Players use the Service and or the Software according to the updated rules of these Terms and Conditions. The version posted on Mandaplay Limited 's site(s) is the effective version, and that which users should use as reference. Notice of modification with an effective date will be posted on the Internet Site. It is the Player's responsibility to inform himself regarding the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract, as well as being familiarized with the modifications that affect or will affect the Player. Mandaplay Limited recommends that you visit the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract regularly, or whenever you see a notice of modification posted on the Internet Site. By continuing to use the Internet Site, the Service or the Software offered by Mandaplay Limited or its other sites, you agree to be bound by the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract as well as by the latest modifications to it whether or not you are aware of such modifications. If you refuse to be bound by those modifications, you shall immediately cease use of the Internet Site, the Service or the Software offered by Mandaplay Limited or its other sites.
4. The rules herein are effective as of 21 June 2010. All games played on Mandaplay Limited 's website are duly subject to the rules as specified in this document.
5. These T&Cs apply to everyone to whom Mandaplay Limited provides Services. In conjunction with these T&Cs, certain Rules specific to individual games may be applicable and any such rules shall be published on the Website and shall be deemed incorporated into our T&Cs.
6. The following words and terms, should be interpreted as follows, unless, the context clearly implies otherwise.

   
   

   "Mandaplay Limited " shall mean Mandaplay Limited 's online gaming system on the Internet, as well as all services and game offer activities related to it and listed on www.RivaCasino.com including but not limited to Online Casino and/or Online bingo and/or other games;

   "Player's Account" or "Mandaplay Limited Account" shall mean a personal account opened by an individual and maintained by Mandaplay Limited as to allow this person to play the online Casino games.

   "Software" shall mean the software licensed by us including all programs and databases and any other derived content, requiring download, whether accessible or otherwise used by you through the website and allowing you to participate in the Online Casino.

   "Login and Password" shall mean the login and password that you chose upon registering with the online Casino;

   "You", "User" or "Client" shall mean the user of the Service and of the Mandaplay Limited software downloaded from its Internet Site.

   "Us, We" shall mean Mandaplay Limited

   "Internet Site" shall mean the site www.RivaCasino.com and all other sites connected to it and accessible through links or other access paths. "Mandaplay Limited " is a duly registered company in Malta on the 27th July 2006 with registration number C-48424 with its operational address at Suite 3, 209 Marina Street, Pieta, Malta with a remote gaming license from Malta (Letter of Intent No. LGA/CL1/608/2009). An "Account Holder" or "Player" is an individual having a contractual relationship with Mandaplay Limited .

   "The Regulatory Authority" is the Lotteries & Gaming Authority in Malta (LGA) (La Concorde, Abate Rigord Street, Ta' Xbiex MSD12, Malta, http://www.lga.org.mt/lga/home.aspx), which is the main regulator of remote gaming operations.

7. References in these T&Cs to a "Game" is to any gaming activity presented by Mandaplay Limited on its Site for the benefit of the Users and as approved by the Regulatory Authority.

8. The User must read the T&Cs before making use of this Site. Mere use of Site and/or opening of a Player's Account with Mandaplay Limited is an acknowledgement that the User has read, understood and agrees to be bound by the T&Cs. Mandaplay Limited reserves the right to change, amend or add to these rules as it deems fit by giving no further notice other than posting the most updated and current rules on the Site. Any changes shall be deemed effective as soon as they are accepted by the Regulatory Authority and posted on the Site and User shall be deemed to have consented to them by continuing to use the services on the Site after such effective date. If User does not agree with the T&Cs (including any changes) User must not use the Site.

9. Should there be any discrepancy between the T&Cs in the English language version and the version in any other language, the English version will supersede.

Rules & Procedures governing the Games

Accounts

Registration

1. Mandaplay Limited shall not permit a person to participate as a Player in an authorised game conducted by Mandaplay Limited unless that person is registered as a Player and holds a Player's Account with the Mandaplay Limited. Moreover, Mandaplay Limited shall only register a person as a Player only if Mandaplay Limited has received from that person an application for registration. In order to open a Player's Account the customer may first be required by Mandaplay Limited to provide a copy of an Identifying Document (Passport, Identity Card or driving licence).

2. With respect to money laundering regulations (Reference should be made to the Anti-Money Laundering Policy), Mandaplay Limited has the right to demand any further information from the customer as it may deem appropriate. If Mandaplay Limited at any moment in time suspects that there may have been any money laundering or other suspicious transaction it will immediately report the matter to the relevant authorities.

3. The subscriber must fill in the application form provided by Mandaplay Limited which shall at least include the following

1. that the subscriber is over eighteen years of age;

2. the subscriber's identity;

3. the subscriber's place of residence;

4. the subscriber's valid e-mail address.

   Before a Player is entitled to withdraw any amount for his/her Player's Account Mandaplay Limited shall request from the Player proof of identity such as identity card, passport copy or driving licence, and proof of Player's residence such as a utility bill.

1. If Mandaplay Limited becomes aware that a person has provided false information in this respect, Mandaplay Limited shall not register such person and where that person has already been registered, Mandaplay Limited shall immediately cancel that person's registration as a Player with Mandaplay Limited . The Player also agrees to update his/her personal information should there be any changes to the personal data provided.

Player's Identity

1. Mandaplay Limited shall not make a payment in excess of two thousand three hundred euros (2300 eur) out of a Player's Account to a Player until the Player's identity, age and place of residence have been verified.

Eligibility

1. The processing and opening of a Mandaplay Limited Account is only granted to full-aged individuals of at least 18 years, Estonian residents over 21 years of age and / or the respective minimum age according to the corresponding national legislation and is prohibited to residents of Malta or of the USA as well as residents of any other country wherein laws prohibit said accounts. It is the Players' responsibility to know whether the processing and opening of a Mandaplay Limited Account is allowed within their jurisdiction. Any funds deposited or any money won by any such persons shall be forfeited to the Maltese Lotteries & Gaming Authority.

2. Subscribers that open a Player's Account are knowledgeable of and accept all the definitions and conditions as specified in these rules. It is the account subscriber's responsibility to read all the messages posted by the Mandaplay Limited management through the Mandaplay Limited message services. They are furthermore responsible for checking the updates.

Law applicable to Players

1. The subscribers understand and accept that the Company is unable to provide them with any legal advice or assurance and that it is their sole responsibility to ensure that at all times they comply with the laws that govern them and that they have the complete legal right to play the Games. Any participation in the Games is at their sole option, discretion and risk. By playing the Games, they acknowledge that they do not find the Games or Services to be offensive, objectionable, unfair, or indecent in any way.

Opening of Deposit Account

1. To be able to play on Mandaplay Limited's site, a deposit account must necessarily be opened. Upon opening a Player's Account, the Account Holder will be assigned code numbers and/or passwords, that are required to access the Player's Account. The account subscriber is responsible for ensuring that said codes and/or passwords are kept secret.

Multiple Accounts

1. Each Player is allowed to open only one Player's Account in one's own name. Use of more than one Player's Account per physical Player is known as "multi-accounting" and as such is strictly forbidden. Mandaplay Limited retains the right to close a Player's Account at any time and to cancel all the transactions pertaining to any Player that has registered more than one Player's Account in his own name or under different names, in the event that Mandaplay Limited has reason to suspect that the registration of said multiple accounts has been undertaken with the intent of defrauding or cheating. Mandaplay Limited reserves the right to block regular play and/or prize distribution should any evidence of multi-accounting arise. By opening an Player's Account with Mandaplay Limited , the subscriber implicitly gives his authorisation to the processing of any personal data in compliance with the privacy laws in force in Malta. The processing of personal data is exclusively managed to the end of account maintenance for use of the services as offered by Mandaplay Limited .

Misuse of Accounts

1. Funds deposited must be utilised for the stake on games and any suspicious activity on a Player's Account could lead Mandaplay Limited to report the holder of the Player's Account to the relevant authorities, freeze the funds and even close the Player's Account.

2. The player shall not engage in any activity which is illegal or deceptive or which may reasonably be thought to be illegal or deceptive, including colluding with other players in an attempt to defraud Mandaplay Limited, other Players or third parties.

3. The player shall not facilitate or perform transactions, the main purpose of which is to effect a transfer of funds from the Player's Account to another Player's Account or another end user of Mandaplay Limited.

4. In the event of misuse including misuse and/or abuse of promotions and/or of any offers from Mandaplay Limited , Mandaplay Limited reserves the right to close or block the Player's Account of the Client in question until the matter between Mandaplay Limited and the Client is resolved.

Prohibition for Employees

1. No employees at Mandaplay Limited can participate in any games. To this end no officers, directors, employers, consultants or any other persons conducting business or engaged with Mandaplay Limited shall be allowed to open a Player's Account with Mandaplay Limited . Proof of such attempts shall result in steps being taken by Mandaplay Limited that shall have repercussions upon the contract existing between the employee etc and Mandaplay Limited .
2. No Mandaplay Limited employees, executives, managers, directors, consultants, or agents of our branches or affiliated companies, or any of our providers or sellers, nor their relatives (in this clause, the term " relatives " means spouse, partner, parents, children or siblings of the people mentioned above) are allowed to play on our site or are authorised to use the Service directly or indirectly. Mandaplay Limited employees, or anyone else having access to inside information (for example: playing histories, money transaction histories, and similar) are not allowed to use the services of the site. This is to prevent any potential abuse of inside information at the tables.
3. If clause 2 is breached, Mandaplay Limited reserves the right to close said account immediately and to cancel payment of any winnings. This shall take place without affecting the rights that Mandaplay Limited has against the breaching person in terms of the employment or any other contract between the parties.

Payments by Players

1. Mandaplay Limited shall not accept cash from a Player and funds may be received from the Player only by any of the following methods-

1. credit cards;

2. debit cards;

3. electronic transfer;

4. wire transfer;

5. cheques.

   When making a credit or debit card payment the Player may first be required to present to Mandaplay Limited the image of both sides of the credit or debit card to be used in making the payment. Mandaplay Limited shall, however, request the image of both sides of the credit or debit card used in making the payment before any withdrawal from the Player's Account is accepted.

1. Mandaplay Limited shall have a right to take any measures and adopt any procedures to obtain the verification of identity of a Player. If such evidence is not obtained, or where Mandaplay Limited knows or suspects that the transaction may be related to money laundering or the funding of terrorism, Mandaplay Limited shall not proceed with such transaction and shall have the right to close such Player's Account and shall have the right to disclose details of such transaction to the Financial Intelligence Analysis Unit in Malta. Please refer to the Anti-Money Laundering Policy (click here).

No interest

1. A Mandaplay Limited Account does not accrue interest. All payments to and from the Player's Account must be paid in the currencies available on the Services from time to time and shall not bear interest and all payments into your Player's Account must be from a payment source on which you are the named Account Holder.

2. Notwithstanding the above, Mandaplay Limited declares and affirms that, should any interest be payable to a Player's Account, it shall be credited only to that account.

Currency

1. All payments to and from the Player's Account must be paid in the currencies available on the Site from time to time and all payments into Player's Account must be from a payment source on which Player is the named Account Holder.

List of Accounts

1. Mandaplay Limited shall, at all times, keep a secure list of all registered Players and shall ensure the security of all Players Accounts.

Player's Records

1. It is the Client's responsibility to ensure that their records with Mandaplay Limited are kept up to date, especially address, telephone number and payment/bank details.

Marketing and Promotion

1. In the event that a Player wins an amount equal to €150,000.00 Euros or more, through the use of the Software or the Service, the Player agrees to give the company the exclusive permanent and irrevocable right and authorization to use the Player's name, photograph, and portrait in all media as part of the company's marketing and promotional needs, and for its Internet site(s), on a worldwide level, and to be fully cooperative with company representatives including support staff.

Password Security

1. It is the Client's responsibility to ensure they keep their user-name and security details confidential and any game made on-line under Player's user-name and security details will be regarded by Mandaplay Limited as valid, irrespective of who participates in the game. In the event that there is concern that the secrecy of such details is no longer the case, Player should notify Mandaplay Limited immediately whereupon new details may be forwarded and any future transactions under the previous details would be considered void.

2. Mandaplay Limited is in no way responsible for the eventual access to a Player's Account by a third person and will not be held responsible for any eventual loss suffered due to the illicit use of a Player's password by a third person, of unauthorized access, and/or for any transaction in which the name and password of a Player was registered correctly.

3. Mandaplay Limited is in no way responsible if the Player forgets, misplaces, or loses his/her password, except as a result of an error on the part of Mandaplay Limited. Mandaplay Limited shall not at any time during its relationship with the Player be responsible to store passwords and logins of the user.

Inactive Accounts

1. If the Account Holder does not access the Player's Account by "logging in" using his account name and security details for any period of thirty calendar months, his Player's Account shall be deemed to be "Inactive". Mandaplay Limited shall be entitled to charge an administrative fee of €10 Euros charged at the end of each calendar month that the Player's Account remains Inactive and may deduct the same from his Player's Account balances. The administration fee will no longer be charged if the Player's Account is re-activated prior to any monthly fee being deducted.

2. After a period of 30 calendar months the inactive Player's Account will be closed. The balance on the Player's Account shall be remitted to the Player, or if the Player cannot be satisfactorily located, to the Malta Lotteries & Gaming Authority. Provided that no claim shall lie against Mandaplay Limited after it has remitted the balance in a Mandaplay Limited Account to the Authority.

User Names

1. Mandaplay Limited reserves the right to deny or retract, for whatever reason deemed necessary by Mandaplay Limited, any or all Players screen names and/or users names, whether before, during and after these names have been issued or validated. In the event that Player's Account has been denied or retracted according to these T&Cs, Mandaplay Limited will give Player(s) the opportunity to create a new screen and/or user name.

Closing of Accounts

1. Any Account Holder is entitled to close his Player's Account and terminate this Agreement at any time by sending an email to Mandaplay Limited using these details: info@rivacasino.co.uk and Mandaplay Limited will respond within a reasonable time. Provided that the Account Holder shall be responsible for activity on his Player's Account until such closure has been effected by Mandaplay Limited . Mandaplay Limited is entitled to terminate this Agreement immediately on notice (or attempted notice) to the Account Holder at the email address that was provided to the Company. Where the Company has terminated a Player's Account as a result of a failed Security Review, any account balances in the Player's Account are non-refundable and deemed forfeited.

2. In the event of termination of the Player's Account, Mandaplay Limited authorizes the Player to withdraw any amount equal to at least €20 Euro and higher. If the Player's Account only has an amount inferior to €20 and the Player wishes to close his/her Player's Account with Mandaplay Limited, the Player must then inform Mandaplay Limited by email to support@rivacasino.co.uk and Mandaplay Limited will return the amount to the Player's named bank account. 

3. All payments shall be validated within 24 to 48 hours after the Player's request to withdraw any amount from his/her Player's Account.

4. The fees established for unconventional withdrawals such as Neteller, Click2Pay, MoneyBookers or Neosurf, will be credited directly into the client's account. These fees can be dependent on factors such as the currency used in the account or the Player's place of residence.

Player's Insolvency

1. Mandaplay Limited reserves the right to verify the financial solvency of any of the Account Holders, through the information furnished during registration and through third parties. In the event that such an Account Holder's insolvency is verified, then Mandaplay Limited shall have the right to terminate/close down the Account Holder's Account and prohibit the Player from opening another Player's Account with the same Mandaplay Limited site or the site of any of its corporate affiliates.  

Complaints

1. Clients may address their complaints via email at info@rivacasino.co.uk and/or via phone on +44 (0) 20 7193 1464. Mandaplay Limited will do its utmost to resolve a reported complaint at the earliest.

2. Should the Player not be satisfied with the resolution of such complaint by Mandaplay Limited, a further complaint may be addressed to the Malta Lotteries and Gaming Authority (La Concorde , Abate Rigord Street, Ta' Xbiex MSD 12, Malta, Tel +356 21316590 /1/3/4) (www.lga.org.mt/) or email complaints@lga.org.mt

3. Mandaplay Limited is in no way responsible for the investigation or the initiation of a complaint made by a user against another for any reason, including but not limited to, the conditions in this Contract. Mandaplay Limited in its sole discretion can decide to act against any person suspected of illicit actions or of wanting to violate the conditions of this Contract.

Financial Issues & Payments

Bonuses

(i) Bonus credits can be placed into a Player's Account as part of a marketing campaign. These credits cannot be withdrawn or paid out but they must be used for the playing of games.
(ii) All players must make a minimum deposit of €20 before withdrawing any winnings earned from using bonuses on Mandaplay Limited.
(iii) Conditions for free bonuses may vary depending on the country you live in.

Winnings

1. Winnings will only be remitted by Mandaplay Limited to the name and address of the bearer of the Player's Account as it exists in Mandaplay Limited's records. Mandaplay Limited reserves the right to suspend a cash-out request pending verification of Player's identity, age and location.

2. Winnings will be credited to the Player's Account following confirmation of the final result. Mandaplay Limited maintains an estimated target of three (3) to five (5) working days following the confirmation of the withdrawal for the processing of payouts but does not hold itself liable for a specific period of time in this regard.

Withdrawal Requests

1. Any expense related to withdrawal requests shall be charged to the receiver. In the event that a subscriber has increased his gaming account by sending a fax copy of the transfer receipt related to a postal money order or bank transfer, the date shown on the receipt must coincide with the payment date into the Mandaplay Limited bank account otherwise it shall not be possible to withdraw any wins. Withdrawals from a Mandaplay Limited Account can only be addressed strictly to the person registered on the Player's Account and as per the conditions specified on the Mandaplay Limited site.

Errors

1. Should funds be credited to a Player's Account in error, it is the Client's responsibility to notify Mandaplay Limited Ltd of the error without delay. Any winnings subsequent to the error and prior to the notification of Mandaplay Limited, provided they are linked to such error, shall be deemed invalid and returned to Mandaplay Limited.

Changes to Account Balance by Third Parties

1. Mandaplay Limited Ltd cannot be held liable for changes to a Player's Account balancess due to someone else playing or executing an IAT (inter-account transfer) using that Player's nickname, username or password.

Credit/Debit Card

1. Players may only use their own credit/debit card in their own Player's Account. Any deposits made using another individual's credit/debit card will be refunded and any games played with funds from such card will be deemed void.

Financial Information & Documents

1. Mandaplay Limited hereby ensures the security of all financial information on the Player and documents whether relating in/directly to the transactions affected between the Player and Mandaplay Limited or between Mandaplay Limited and the relevant tax authorities.

2. Deposits made to your Mandaplay Limited account should be commensurate with game play. Therefore, if in Mandaplay Limited's discretion, there is suspicion of abuse (for instance, where a deposited amount has not been used for an appropriate level of game play and the user then makes a withdrawal request in relation to that deposited amount), Mandaplay Limited reserves the right in its absolute discretion to cancel the respective deposit(s) in part or in full, to retract any costs that may have resulted in conjunction therewith and to close the Mandaplay Limited account indefinitely. Mandaplay Limited further reserves the right to request and obtain satisfactory proof of deposit and additional copies of personal identification in such instances prior to processing any withdrawal request, the processing of such request to be entirely at Mandaplay Limited’s discretion.

Proof of Payments

1. The Player acknowledges that Mandaplay Limited reserves the right to request, at any time, proof of payments to Players Accounts for all alternative payments (e.g. Click2Pay, MoneyBookers, Neteller and Neosurf Invoices). Mandaplay Limited reserves the right to request its Clients' bank account numbers at any time.

Financial Protection of Players

1. The Player has the ability to:

(i) set a limit on the amount the Player may wager within a specified period of time;

(ii) set a limit on the losses the Player may incur within a specified period of time;

(iii) set a limit on the amount of time the Player may play in any one session;

1. The player may by written notice or electronic notice to Mandaplay Limited exclude the Player from playing for a definite or indefinite period of time.

2. A notice increasing or revoking a limit or decreasing the exclusion has effect only after seven days after Mandaplay Limited has received the notice.

3. A notice reducing a limit or increasing the exclusion has effect immediately after it is received by Mandaplay Limited.

4. Mandaplay Limited shall not accept a wager from a Player contrary to a limit or exclusion set by the Player under this regulation.

Gaming Rules

Software Rules - Artificial Intelligence

1. The use of artificial intelligence including, without limitation, "robots" is strictly forbidden in connection with the Software and the Games. Mandaplay Limited is committed to detecting and preventing software programs which are designed to enable artificial intelligence ("AI Software") to play on Mandaplay Limited Services such as, but not limited to opponent-profiling, cheating software or anything else that would go against our Fair Gaming policy. All actions taken in relation to the Games by a User must be executed personally by Players through the user interface accessible by use of the Software. The Account Holder acknowledges that the Company will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a Player's computer) and the Account Holder agrees not to use any AI Software and/or any such programs. In addition, Mandaplay Limited reserves the right to block a user account and the withdrawal requests in case a player makes use of the martingale strategy during his game sessions.

Competitions and Promotions

1. Parts of the Site may from time to time contain competitions, promotions or similar and related activities offered by Mandaplay Limited or by third parties. Any specific additional terms and conditions for participation in any such competitions, promotions or similar and related activities will be specified on the relevant part of the Site from time to time ("Terms of Participation"). By entering or participating in the relevant competitions, promotions or similar and related activities, Player agrees to be bound by those Terms of Participation in addition to these Terms and Conditions and in the event of any conflict or inconsistency, the Terms of Participation will prevail. Mandaplay Limited specifically retains the right, at any time and without notice, to remove, alter or add to competitions, promotions or similar and related activities on the Site without liability to Player.

1. With regards to the "£20 no deposit" offer, you have to have already made a deposit of at least £20 to be in a position to withdraw your winnings.

Abuse of Promotions

1. The Player binds himself not to abuse the ability of opening accounts in order to benefit from bonus credits and other promotional offers that Mandaplay Limited may offer (use of 100%, 20% of initial deposits, or use of certificates and promotional codes). Mandaplay Limited reserves the right, in case of abusive behaviour on the Player's part as related to bonus credits and/or to promotional offers by Mandaplay Limited, in its sole discretion, to rescind or block Client Player's Account created to that end, as well as his transactions.