Online Casino Terms & Conditions

Terms & Conditions

Foreword & Definitions

These Terms and Conditions (T&Cs) constitute and govern the contractual relationship between the parties, Cosmo Gaming Company Ltd (a company licensed in Malta to provide gaming services under Letter of Intent No. LGA/CL1/272/2006, issued on the 16th May 2006 as extended thereafter by the Lotteries & Gaming Authority in Malta) hereinafter referred to as "Casino Riva" & "the Player" or "the Subscriber".

These T&Cs are composed of the following main sections:

General

Use of the Casino Riva site, www.CasinoRiva .com ("the Site") and the information, materials and links in it, is solely upon the terms and conditions set out below (Version no. 3), hereinafter referred to as the "Terms and Conditions" or "T&Cs" which constitute the entire agreement between the User and Cosmo Gaming Company Ltd (operating as "Casino Riva") for the use of the Site.
These Terms & Conditions shall immediately become effective as from the date when the Player registers his account with Casino Riva. These Terms & Conditions shall be the official source of reference for any complication or dispute related to the use of our Internet site, service or software.
Casino Riva hereby reserves the right to suspend, add, end, amend and/or supplement these T&Cs from time to time as it may deem appropriate. Any such changes shall be deemed effective as soon as they are accepted by the Governing Authorities and posted on the site and Player/Account Holder shall be deemed to have consented to them by continuing to use the services on the site after such effective date. Casino Riva is under no obligation to verify if all the Players use the Service and or the Software according to the updated rules of these Terms and Conditions. The version posted on Casino Riva 's site(s) is the effective version, and that which users should use as reference. Notice of modification with an effective date will be posted on the Internet Site. It is the Player's responsibility to inform himself regarding the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract, as well as being familiarized with the modifications that affect or will affect the Player. Casino Riva recommends that you visit the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract regularly, or whenever you see a notice of modification posted on the Internet Site. By continuing to use the Internet Site, the Service or the Software offered by Casino Riva or its other sites, you agree to be bound by the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract as well as by the latest modifications to it whether or not you are aware of such modifications. If you refuse to be bound by those modifications, you shall immediately cease use of the Internet Site, the Service or the Software offered by Casino Riva or its other sites.
The rules herein are effective as of June 21st, 2007. All games played on Casino Riva 's website are duly subject to the rules as specified in this document.
These T&Cs apply to everyone to whom Casino Riva provides Services. In conjunction with these T&Cs, certain Rules specific to individual games may be applicable and any such rules shall be published on the Website and shall be deemed incorporated into our T&Cs.
The following words and terms, should be interpreted as follows, unless, the context clearly implies otherwise.

"Cosmo Gaming" shall mean the company which shall operate under the name of Casino Riva.

"Casino Riva " shall mean Casino Riva 's online gaming system on the Internet, as well as all services and game offer activities related to it and listed on www.casinoriva.com including but not limited to Online Casino and/or Online bingo and/or other games;

"Player's Account" or "Casino Riva Account" shall mean a personal account opened by an individual and maintained by Casino Riva as to allow this person to play the online Casino games.

"Software" shall mean the software licensed by us including all programs and databases and any other derived content, requiring download, whether accessible or otherwise used by you through the website and allowing you to participate in the Online Casino.

"Login and Password" shall mean the login and password that you chose upon registering with the online Casino;

"You", "User" or "Client" shall mean the user of the Service and of the Casino Riva software downloaded from its Internet Site.

"Us, We" shall mean Casino Riva

"Internet Site" shall mean the site www.casinoriva.com and all other sites connected to it and accessible through links or other access paths.

"Casino Riva " is a duly registered company in Malta on the 27th July 2006 with registration number C-39218 with its operational address at Suite 3, 209 Marina Street, Pieta, Malta with a remote gaming license from Malta (Letter of Intent No. LGA/CL1/272/2006).

An "Account Holder" or "Player" is an individual having a contractual relationship with Casino Riva .

"The Regulatory Authority" is the Lotteries & Gaming Authority in Malta (LGA) (La Concorde, Abate Rigord Street, Ta' Xbiex MSD12, Malta, http://www.lga.org.mt/lga/home.aspx), which is the main regulator of remote gaming operations.
References in these T&Cs to a "Game" is to any gaming activity presented by Casino Riva on its Site for the benefit of the Users and as approved by the Regulatory Authority.
The User must read the T&Cs before making use of this Site. Mere use of Site and/or opening of a Player's Account with Casino Riva is an acknowledgement that the User has read, understood and agrees to be bound by the T&Cs. Casino Riva reserves the right to change, amend or add to these rules as it deems fit by giving no further notice other than posting the most updated and current rules on the Site. Any changes shall be deemed effective as soon as they are accepted by the Regulatory Authority and posted on the Site and User shall be deemed to have consented to them by continuing to use the services on the Site after such effective date. If User does not agree with the T&Cs (including any changes) User must not use the Site.
Should there be any discrepancy between the T&Cs in the English language version and the version in any other language, the English version will supersede.

Rules & Procedures governing the Games

Accounts

Registration

Casino Riva shall not permit a person to participate as a Player in an authorised game conducted by Casino Riva unless that person is registered as a Player and holds a Player's Account with the Casino Riva. Moreover, Casino Riva shall only register a person as a Player only if Casino Riva has received from that person an application for registration. In order to open a Player's Account the customer may first be required by Casino Riva to provide a copy of an Identifying Document (Passport, Identity Card or driving licence).
With respect to money laundering regulations (Reference should be made to the Anti-Money Laundering Policy), Casino Riva has the right to demand any further information from the customer as it may deem appropriate. If Casino Riva at any moment in time suspects that there may have been any money laundering or other suspicious transaction it will immediately report the matter to the relevant authorities.
The subscriber must fill in the application form provided by Casino Riva which shall at least include the following

that the subscriber is over eighteen years of age;
the subscriber's identity;
the subscriber's place of residence;
the subscriber's valid e-mail address.

Before a Player is entitled to withdraw any amount for his/her Player's Account Casino Riva shall request from the Player proof of identity such as identity card, passport copy or driving licence, and proof of Player's residence such as a utility bill.

If Casino Riva becomes aware that a person has provided false information in this respect, Casino Riva shall not register such person and where that person has already been registered, Casino Riva shall immediately cancel that person's registration as a Player with Casino Riva . The Player also agrees to update his/her personal information should there be any changes to the personal data provided.

Player's Identity

Casino Riva shall not make a payment in excess of one thousand Maltese Liri (Lm 1, 000) out of a Player's Account to a Player until the Player's identity, age and place of residence have been verified.

Eligibility

The processing and opening of a Casino Riva Account is only granted to full-aged individuals of at least 18 years, Estonian residents over 21 years of age and / or the respective minimum age according to the corresponding national legislation and is prohibited to residents of Malta or of the USA as well as residents of any other country wherein laws prohibit said accounts. It is the Players' responsibility to know whether the processing and opening of a Casino Riva Account is allowed within their jurisdiction. Any funds deposited or any money won by any such persons shall be forfeited to the Maltese Lotteries & Gaming Authority.
Subscribers that open a Player's Account are knowledgeable of and accept all the definitions and conditions as specified in these rules. It is the account subscriber's responsibility to read all the messages posted by the Casino Riva management through the Casino Riva message services. They are furthermore responsible for checking the updates.

Law applicable to Players

The subscribers understand and accept that the Company is unable to provide them with any legal advice or assurance and that it is their sole responsibility to ensure that at all times they comply with the laws that govern them and that they have the complete legal right to play the Games. Any participation in the Games is at their sole option, discretion and risk. By playing the Games, they acknowledge that they do not find the Games or Services to be offensive, objectionable, unfair, or indecent in any way.

Opening of Deposit Account

To be able to play on Casino Riva's site, a deposit account must necessarily be opened. Upon opening a Player's Account, the Account Holder will be assigned code numbers and/or passwords, that are required to access the Player's Account. The account subscriber is responsible for ensuring that said codes and/or passwords are kept secret.

Multiple Accounts

Each Player is allowed to open only one Player's Account in one's own name. Use of more than one Player's Account per physical Player is known as "multi-accounting" and as such is strictly forbidden. Casino Riva retains the right to close a Player's Account at any time and to cancel all the transactions pertaining to any Player that has registered more than one Player's Account in his own name or under different names, in the event that Casino Riva has reason to suspect that the registration of said multiple accounts has been undertaken with the intent of defrauding or cheating. Casino Riva reserves the right to block regular play and/or prize distribution should any evidence of multi-accounting arise. By opening an Player's Account with Casino Riva , the subscriber implicitly gives his authorisation to the processing of any personal data in compliance with the privacy laws in force in Malta. The processing of personal data is exclusively managed to the end of account maintenance for use of the services as offered by Casino Riva .

Misuse of Accounts

Funds deposited must be utilised for the stake on games and any suspicious activity on a Player's Account could lead Casino Riva to report the holder of the Player's Account to the relevant authorities, freeze the funds and even close the Player's Account.
The player shall not engage in any activity which is illegal or deceptive or which may reasonably be thought to be illegal or deceptive, including colluding with other players in an attempt to defraud Casino Riva, other Players or third parties.
The player shall not facilitate or perform transactions, the main purpose of which is to effect a transfer of funds from the Player's Account to another Player's Account or another end user of Casino Riva.
In the event of misuse including misuse and/or abuse of promotions and/or of any offers from Casino Riva , Casino Riva reserves the right to close or block the Player's Account of the Client in question until the matter between Casino Riva and the Client is resolved.

Prohibition for Employees

No employees at Casino Riva can participate in any games. To this end no officers, directors, employers, consultants or any other persons conducting business or engaged with Casino Riva shall be allowed to open a Player's Account with Casino Riva . Proof of such attempts shall result in steps being taken by Casino Riva that shall have repercussions upon the contract existing between the employee etc and Casino Riva .
No Casino Riva employees, executives, managers, directors, consultants, or agents of our branches or affiliated companies, or any of our providers or sellers, nor their relatives (in this clause, the term " relatives " means spouse, partner, parents, children or siblings of the people mentioned above) are allowed to play on our site or are authorised to use the Service directly or indirectly. Casino Riva employees, or anyone else having access to inside information (for example: playing histories, money transaction histories, and similar) are not allowed to use the services of the site. This is to prevent any potential abuse of inside information at the tables.
If clauses 24 and 25 are breached, Casino Riva reserves the right to close the said account immediately and to cancel payment of any winnings. This shall take place without any prejudice to the rights that Casino Riva has against the breaching person in terms of the employment or any other contract between the parties.

Payments by Players

Casino Riva shall not accept cash from a Player and funds may be received from the Player only by any of the following methods-

credit cards;
debit cards;
electronic transfer;
wire transfer;
cheques.

When making a credit or debit card payment the Player may first be required to present to Casino Riva the image of both sides of the credit or debit card to be used in making the payment. Casino Riva shall, however, request the image of both sides of the credit or debit card used in making the payment before any withdrawal from the Player's Account is accepted.

Casino Riva shall have a right to take any measures and adopt any procedures to obtain the verification of identity of a Player. If such evidence is not obtained, or where Casino Riva knows or suspects that the transaction may be related to money laundering or the funding of terrorism, Casino Riva shall not proceed with such transaction and shall have the right to close such Player's Account and shall have the right to disclose details of such transaction to the Financial Intelligence Analysis Unit in Malta. Please refer to the Anti-Money Laundering Policy (click here).

No interest

A Casino Riva Account does not accrue interest. All payments to and from the Player's Account must be paid in the currencies available on the Services from time to time and shall not bear interest and all payments into your Player's Account must be from a payment source on which you are the named Account Holder.
Notwithstanding the above, Casino Riva declares and affirms that, should any interest be payable to a Player's Account, it shall be credited only to that account.

Currency

All payments to and from the Player's Account must be paid in the currencies available on the Site from time to time and all payments into Player's Account must be from a payment source on which Player is the named Account Holder.

List of Accounts

Casino Riva shall, at all times, keep a secure list of all registered Players and shall ensure the security of all Players Accounts.

Player's Records

It is the Client's responsibility to ensure that their records with Casino Riva are kept up to date, especially address, telephone number and payment/bank details.

Marketing and Promotion

In the event that a Player wins an amount equal to €150,000.00 Euros or more, through the use of the Software or the Service, the Player agrees to give the company the exclusive permanent and irrevocable right and authorization to use the Player's name, photograph, and portrait in all media as part of the company's marketing and promotional needs, and for its Internet site(s), on a worldwide level, and to be fully cooperative with company representatives including support staff.

Password Security

It is the Client's responsibility to ensure they keep their user-name and security details confidential and any game made on-line under Player's user-name and security details will be regarded by Casino Riva as valid, irrespective of who participates in the game. In the event that there is concern that the secrecy of such details is no longer the case, Player should notify Casino Riva immediately whereupon new details may be forwarded and any future transactions under the previous details would be considered void.
Casino Riva is in no way responsible for the eventual access to a Player's Account by a third person and will not be held responsible for any eventual loss suffered due to the illicit use of a Player's password by a third person, of unauthorized access, and/or for any transaction in which the name and password of a Player was registered correctly.
Casino Riva is in no way responsible if the Player forgets, misplaces, or loses his/her password, except as a result of an error on the part of Casino Riva. Casino Riva shall not at any time during its relationship with the Player be responsible to store passwords and logins of the user.

Inactive Accounts

If the Account Holder does not access the Player's Account by "logging in" using his account name and security details for any period of thirty calendar months, his Player's Account shall be deemed to be "Inactive". Casino Riva shall be entitled to charge an administrative fee of €10 Euros charged at the end of each calendar month that the Player's Account remains Inactive and may deduct the same from his Player's Account balances. The administration fee will no longer be charged if the Player's Account is re-activated prior to any monthly fee being deducted.
After a period of 30 calendar months the inactive Player's Account will be closed. The balance on the Player's Account shall be remitted to the Player, or if the Player cannot be satisfactorily located, to the Malta Lotteries & Gaming Authority. Provided that no claim shall lie against Casino Riva after it has remitted the balance in a Casino Riva Account to the Authority.

User Names

Casino Riva reserves the right to deny or retract, for whatever reason deemed necessary by Casino Riva, any or all Players screen names and/or users names, whether before, during and after these names have been issued or validated. In the event that Player's Account has been denied or retracted according to these T&Cs, Casino Riva will give Player(s) the opportunity to create a new screen and/or user name.

Closing of Accounts

Any Account Holder is entitled to close his Player's Account and terminate this Agreement at any time by sending an email to Casino Riva using these details: info@casinoriva.co.uk and Casino Riva will respond within a reasonable time. Provided that the Account Holder shall be responsible for activity on his Player's Account until such closure has been effected by Casino Riva . Casino Riva is entitled to terminate this Agreement immediately on notice (or attempted notice) to the Account Holder at the email address that was provided to the Company. Where the Company has terminated a Player's Account as a result of a failed Security Review, any account balances in the Player's Account are non-refundable and deemed forfeited.
In the event of termination of the Player's Account, Casino Riva authorizes the Player to withdraw any amount equal to at least €20 Euro and higher. If the Player's Account only has an amount inferior to €20 and the Player wishes to close his/her Player's Account with Casino Riva, the Player must then inform Casino Riva by email to support@casinoriva.co.uk and Casino Riva will return the amount to the Player's named bank account.
All payments shall be validated within 24 to 48 hours after the Player's request to withdraw any amount from his/her Player's Account.
The fees established for unconventional withdrawals such as Neteller, Click2Pay, MoneyBookers or Neosurf, will be credited directly into the client's account. These fees can be dependent on factors such as the currency used in the account or the Player's place of residence.

Player's Insolvency

Casino Riva reserves the right to verify the financial solvency of any of the Account Holders, through the information furnished during registration and through third parties. In the event that such an Account Holder's insolvency is verified, then Casino Riva shall have the right to terminate/close down the Account Holder's Account and prohibit the Player from opening another Player's Account with the same Casino Riva site or the site of any of its corporate affiliates.

Complaints

Clients may address their complaints via email at info@casinoriva.co.uk and/or via phone on +44 (0) 20 7193 1464. Casino Riva will do its utmost to resolve a reported complaint at the earliest.
Should the Player not be satisfied with the resolution of such complaint by Casino Riva, a further complaint may be addressed to the Malta Lotteries and Gaming Authority (La Concorde , Abate Rigord Street, Ta' Xbiex MSD 12, Malta, Tel +356 21316590 /1/3/4) (www.lga.org.mt/) or email complaints@lga.org.mt
Casino Riva is in no way responsible for the investigation or the initiation of a complaint made by a user against another for any reason, including but not limited to, the conditions in this Contract. Casino Riva in its sole discretion can decide to act against any person suspected of illicit actions or of wanting to violate the conditions of this Contract.

Financial Issues & Payments

Bonuses

(i) Bonus credits can be placed into a Player's Account as part of a marketing campaign. These credits cannot be withdrawn or paid out but they must be used for the playing of games.
(ii) All players must make a minimum deposit of €30 before withdrawing any winnings earned from using bonuses on Casino Riva.
Casino Riva defines a "bonus seeker" as a person excessively using bonuses offered by Casino Riva, during the first deposit and/or during the regular deposit related promotions (10% - 100% bonus), and who then withdraws everything he or she has deposited in order to only play with free chips offered by Casino Riva.
Casino Riva reserves the right, at its own discretion, to decide whether a player is a "bonus seeker", or even to block and/or cancel his or her user account and all the transactions related to the excessive use of Casino Riva deposit related promotions (which include but are not limited to our partners' promotions for payments, to our bonuses and/or reward bonuses).Casino Riva considers that a player excessively uses the promotions when he or she only deposits a minimum amount to take advantage of the bonuses offered and/or if he or she uses many reward bonuses (or bonuses "with no deposit necessary" per day).
From the moment Casino Riva declares that a user is a "bonus seeker," this user won't be able to take advantage of any promotional bonuses.
Casino Riva, reserves the right to decide a user is a "bonus seeker" in the following cases:
(i) If the user plays 200 Euros or more worth of bonus coupons without depositing in his or her account;
(ii) if the user plays with 200 Euros or more worth of bonus coupons and that the total of his or her bonuses is greater than the amount of his or her deposit;
(iii) if the user uses more than one bonus within 24 hours.

Winnings

Winnings will only be remitted by Casino Riva to the name and address of the bearer of the Player's Account as it exists in Casino Riva's records. Casino Riva reserves the right to suspend a cash-out request pending verification of Player's identity, age and location.
Winnings will be credited to the Player's Account following confirmation of the final result. Casino Riva maintains an estimated target of three (3) to five (5) working days following the confirmation of the withdrawal for the processing of payouts but does not hold itself liable for a specific period of time in this regard.

Withdrawal Requests

Any expense related to withdrawal requests shall be charged to the receiver.
Refunds will only be processed with the bank account associated with the credit card used during deposits on the websites. In the event that a subscriber has increased his gaming account by sending a fax copy of the transfer receipt related to a postal money order or bank transfer, the date shown on the receipt must coincide with the payment date into the Casino Riva bank account otherwise it shall not be possible to withdraw any wins. Withdrawals from a Casino Riva Account can only be addressed strictly to the person registered on the Player's Account and as per the conditions specified on the Casino Riva site.

Errors

Should funds be credited to a Player's Account in error, it is the Client's responsibility to notify Casino Riva Ltd of the error without delay. Any winnings subsequent to the error and prior to the notification of Casino Riva, provided they are linked to such error, shall be deemed invalid and returned to Casino Riva.

Changes to Account Balance by Third Parties

Casino Riva Ltd cannot be held liable for changes to a Player's Account balancess due to someone else playing or executing an IAT (inter-account transfer) using that Player's nickname, username or password.

Credit/Debit Card

Players may only use their own credit/debit card in their own Player's Account. Any deposits made using another individual's credit/debit card will be refunded and any games played with funds from such card will be deemed void.

Financial Information & Documents

Casino Riva hereby ensures the security of all financial information on the Player and documents whether relating in/directly to the transactions affected between the Player and Casino Riva or between Casino Riva and the relevant tax authorities.

Proof of Payments

The Player acknowledges that Casino Riva reserves the right to request, at any time, proof of payments to Players Accounts for all alternative payments (e.g. Click2Pay, MoneyBookers, Neteller and Neosurf Invoices). Casino Riva reserves the right to request its Clients' bank account numbers at any time.

Financial Protection of Players

The Player may by written notice or electronic notice to Casino Riva to:

(i) set a limit on the amount the Player may wager within a specified period of time;

(ii) set a limit on the losses the Player may incur within a specified period of time;

(iii) set a limit on the amount of time the Player may play in any one session;

(iv) exclude the Player from playing for a definite or indefinite period of time.

A Player who has set a limit or exclusion may change or revoke the limit or exclusion by written notice or electronic notice given to Casino Riva.
A notice increasing or revoking a limit or decreasing the exclusion has effect only after seven days after Casino Riva has received the notice.
A notice reducing a limit or increasing the exclusion has effect immediately after it is received by Casino Riva.
Casino Riva shall not accept a wager from a Player contrary to a limit or exclusion set by the Player under this regulation.

Gaming Rules

Software Rules - Artificial Intelligence

The use of artificial intelligence including, without limitation, "robots" is strictly forbidden in connection with the Software and the Games. Casino Riva is committed to detecting and preventing software programs which are designed to enable artificial intelligence ("AI Software") to play on Casino Riva Services such as, but not limited to opponent-profiling, cheating software or anything else that would go against our Fair Gaming policy. All actions taken in relation to the Games by a User must be executed personally by Players through the user interface accessible by use of the Software. The Account Holder acknowledges that the Company will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a Player's computer) and the Account Holder agrees not to use any AI Software and/or any such programs. In addition, Casino Riva reserves the right to block a user account and the withdrawal requests in case a player makes use of the martingale strategy during his game sessions.

Competitions and Promotions

Parts of the Site may from time to time contain competitions, promotions or similar and related activities offered by Casino Riva or by third parties. Any specific additional terms and conditions for participation in any such competitions, promotions or similar and related activities will be specified on the relevant part of the Site from time to time ("Terms of Participation"). By entering or participating in the relevant competitions, promotions or similar and related activities, Player agrees to be bound by those Terms of Participation in addition to these Terms and Conditions and in the event of any conflict or inconsistency, the Terms of Participation will prevail. Casino Riva specifically retains the right, at any time and without notice, to remove, alter or add to competitions, promotions or similar and related activities on the Site without liability to Player.

With regards to the "£20 no deposit" offer, you have to have already made a deposit of at least £30 to be in a position to withdraw your winnings.

Abuse of Promotions

The Player binds himself not to abuse the ability of opening accounts in order to benefit from bonus credits and other promotional offers that Casino Riva may offer (use of 100%, 20% of initial deposits, or use of certificates and promotional codes). Casino Riva reserves the right, in case of abusive behaviour on the Player's part as related to bonus credits and/or to promotional offers by Casino Riva, in its sole discretion, to rescind or block Client Player's Account created to that end, as well as his transactions.

Click here to read the 2nd part of the terms and conditions